Product not found in NKT: what suppliers should check

1. Save the initial data

Record the exact name, intended use, manufacturer, model, item number, unit of measurement and mandatory characteristics from the technical specification.

2. Document the scenario

Specify the platform, document and step: delivery note, acceptance certificate, contract or product record. Copy the full error text and take an anonymized screenshot.

3. Search again systematically

Check not only the commercial name but also intended use, category, manufacturer and characteristics. Keep a record of the options already checked.

4. Check product records and codes

Check whether a product record exists, its status and which KZTIN or NTIN codes are already linked to the item. Do not create a duplicate until the existing record's status is clear.

5. Prepare a support request

Include the initial data, actions taken, exact result and what needs clarification. Do not send a digital signature, password, bank details or a complete confidential contract.

Common mistakes

• searching with only one abbreviated name;
• choosing a record with a similar name but different specifications;
• creating a duplicate without checking the existing record;
• contacting support without the error text and step number;
• replacing a code without checking the specification and TRU code.

Official source

• Public procurement portal guidance on NTIN and KZTIN when preparing acceptance certificates

Technical workflows change. Before taking action, check the latest notices from the portal and the relevant system operator.