Identify the document and stage
Specify what you are preparing: a goods delivery note, a transfer and acceptance certificate, an electronic acceptance certificate or another contract performance document. Record the step at which the error appeared.
Gather the product data
- exact name and intended use;
- model, manufacturer, item number and unit of measurement;
- key characteristics from the specification;
- TRU / OKTRU classification code and contract number;
- existing NKT product record and any KZTIN / NTIN codes.
Save the system message
You need the full error text, an anonymized screenshot, the date and a list of actions already taken. Saying 'the code does not work' is not enough to investigate the issue.
Check the data step by step
- Compare the product in the contract with the technical specification.
- Check the National Product Catalog record and its characteristics.
- Match the existing codes to the specific product record.
- Check whether a similar but different item is being used.
- Prepare a precise request for the operator, buyer or support team.
Common mistakes
- sending only a screenshot without product data;
- choosing a code by name alone, without checking intended use and specifications;
- creating a new record without checking the existing one;
- confusing NKT errors, product record errors and document preparation errors;
- sending digital signatures, passwords or complete confidential documents.
Official source
ADTC provides advisory support and is not the NKT operator. Check the latest procedure against official instructions.